How do I see my order history and order status?

View your orders and check the status in fbn.com or in the mobile app through the Orders page found under the Shop tab. Orders will be sorted by the order date with your latest order listed first. The status bar will show the order’s latest status.

If the status shows “Blocked”, this means that we cannot proceed with your order until you complete the pending action item. Click on View Order Details to review the pending action item.

Also View Order Details to:

• Check the item’s status and estimated delivery or pickup by date

• Change delivery date, delivery address or delivery method (if available)

• Find the delivery details for shipped orders including the tracking number if available

• Find the warehouse location and contact information to schedule a pickup appointment for pickup orders

How to access order history - web instructions

1. Sign in to your account at fbn.com.

2. Click on the Shop tab at the top and then click on Orders in the left hand menu.

3. You’ll now be on the “Your Orders” page. Click on View Order Details to view additional information specific to that order.

How to access order history - mobile app instructions

1. Sign in to the mobile app.

2. Tap on the Shop tab at the bottom of the screen.

3. Tap on the List icon in the top right.

4. You’ll now be on the “Your Orders” page. Tap View details to view additional information specific to that order.